Here is how a repair flows through RepairDesk on a normal day.

  1. Book it in. Click New Job, add the customer and the device, note the fault and any passcode, and save. The job gets a reference you can quote to the customer.
  2. Diagnose and quote. Add the parts and labour you expect. On plans with quotes, you can send the customer a quote to approve.
  3. Do the work. Move the job through its statuses as you progress — the customer can be kept in the loop automatically by email.
  4. Mark it ready. When the repair is done, set the job to ready for collection. The customer is notified.
  5. Hand it back. Take payment, mark the job complete, and it moves into your history.

Each of these steps has its own guide in this help centre if you want more detail.